Process Flow

Demand→Requisition→Approval→Purchase order→Goods receipt→Invoice & payment

What This Covers

  • Demand and approval controls
  • Supplier and purchase-order management
  • Goods receipt and three-way matching
  • Invoice verification and spend visibility

Common Delivery Challenges

  • Off-contract or urgent buying outside the process
  • Invoice mismatches caused by receipt or price differences
  • Manual chasing because ownership is unclear

Practical Guidance

Measure delays by step and by exception type, not only total cycle time.

Set approval thresholds that match risk and spend policy.

Make receipt confirmation and invoice-exception ownership explicit.